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AESD’s Quality and Communications Commitment The Army ...

The Army Enterprise Service Desk Tel: The Service Desk mission is to provide a strategic cen-tral point of contact between the Army IT users and the Army IT services being provided. A typical service desk manages incidents and service requests and handles Communications with the users. The US Army Cyber Command (ARCyber) and NET-COM support these missions by developing standard-ized IT function and process management plans based on established US Army policy, guidance, and proce-dures, and industry standard best practices. Source: The Army Network Operations Information Technology (IT) Service Desk Management Plan. V1 May 12th, 2012) Phone: 1-866-335-2769 E-mail: Web: Contact Us: Army Enterprise Service Desk The primary mission of the AESD is to provide the single point of contact for all LandWarNet IT service requests, issues, or inquiries.

Army Knowledge Online AESD Background AESD On-Boarding Process AESD on-boarding Process based on ITIL Service Manage-ment Model: Service Transition and Service Operations. tinuous Service Improvement processes. Proven common process framework utilized in the on-boarding of custom-ers. Phone: 1-866-335-2769 -mail: help@us.army.mil

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