Transcription of Aetna Behavioral Health Employee Assistance Program (EAP)
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Aetna Behavioral Health Employee Assistance Program (EAP)
A guide to providing services Aetna Behavioral Health Employee Assistance Program (EAP). 2009. A (2/09). Table of contents Introduction .. 1. Our philosophy The Aetna EAP structure Why participants value the Aetna EAP Clinical Information .. 2. EAP Call Center EAP Call Center access and hours of operation Referral process Access standards Performance-based referrals for job-related substance abuse issues Additional services available to participants Program quality assurance and improvement .. 6. Quality standards Confidentiality Participant grievances Provider relations .. 8. Provider credentialing and recredentialing Nondiscrimination Notification of status changes Aetna EAP website EAP provider satisfaction survey Aetna EAP plan designs.
2009 A guide to providing services Aetna Behavioral Health Employee Assistance Program (EAP) 44.20.801.1 A (2/09)
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