Transcription of Agile Service Management Guide V1.0 031615 - …
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Agile Service Management Guide V1.0 031615 - …
The Agile Service Management Guide By Jayne Gordon Groll Sources and Acknowledgements The Scrum Guide by Ken Schwaber and Jeff Sutherland, July, 2013 The ITSM Process Design Guide by Donna Knapp, ISBN: 978 1 60427 049 5 August 2010 INVEST in Good Stories, and SMART Tasks by Bill Wake, August,2003 ITIL is a registered trade mark of AXELOS Limited. Figures with "Based on AXELOS ITIL material. Reproduced under license from AXELOS." are from ITIL Service Lifecycle Publication Suite Books Crown copyright 2011. Reproduced under license from AXELOS Limited. DevOps Institute About the Author Jayne Groll is an ITIL Expert, Certified ScrumMaster, Certified Agile Service Manager (CASM) and Certified Process Engineer (CPDE). She has over 25 years of IT Management experience that spans multiple industries including legal, telecommunications, retail, non profit, insurance and hospitality.
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