Transcription of Alcatel-Lucent OmniTouch Contact Center Standard Edition
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Alcatel-Lucent OmniTouch Contact Center Standard Edition
Alcatel-Lucent OmniTouchContact Center Standard EditionThe scalable and reliable Contact centerto support your business2 lAlcatel-Lucent OmniTouch Contact Center Standard EditionStrategic solutions for enterprises Contact centers are a critical component of yourorganization's interaction with existing and potentialcustomers. Building the most efficient Contact Center is a challenging and crucial process since:nCustomercare depends on the efficient routing tothe most knowledgeable customer the flexibility and power of a moderncontact Center system to control and reduce costs andreact to market management applications tomonitor service levels and make real time systemadjustments regardless of an agent's physical easy-to-use computer applicationcapabilities to carry out their day-to-day activities. What does it take to build a world-class Contact Center ?It requires the Alcatel-Lucent OmniTouchTMfamily a new set ofcontact Center modules featuring:nCC DistributionContact Center Distribution is the heartof the Contact s based on an innovative andpatented model that makes skill baseddistribution easy to design and SupervisionContact Center Supervision combinessupervision and configuration all in onestep.
2 l Alcatel-Lucent OmniTouch Contact Center Standard Edition Strategic solutions for enterprises Contact centers are a critical component of your organization's interaction with …
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