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AMERICAN EXPRESS Chargeback Codes

AMERICAN EXPRESS . Chargeback Codes What they mean About this Guide We have collated this guide to help Merchants understand how AMERICAN EXPRESS process Chargebacks. An easy way to check the status of your Disputes or Chargebacks is to log into your Merchant account at Visit the Resolve Disputes area and you will see a table of all of the Disputes or Chargebacks raised as well as a Reason Code . For more information on how we communicate with you through the Chargeback process, please visit If you have any questions relating to Disputes, Chargebacks or your Merchant Account in general, please call us on 1300 363 614. Monday Friday 8am 6pm AEST/AEDT. AMERICAN EXPRESS Chargeback Codes 2. Contents AUSTRALIAN MERCHANT Chargeback REASON Codes . 4507 Incorrect Transaction Amount Or Primary Account 04. Number (PAN) Presented 4512 Multiple Processing 05. 4513 Credit Not Presented 06. 4515 Paid Through Other Means 07. 4516 Request For Support Not Fulfilled 08.

disputed Transaction, has already been processed (Reason 1, 2, 3). • Proof that instead of the Credit, the Merchant provided substitute good or services that were accepted by the Card Member (Reason 1, 2, 3). • Proof that refutes the Card Member’s claim that the goods were returned (Reason 2).

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