Transcription of An evaluation of the effectiveness of performance ...
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An evaluation of the effectiveness of performance ...
Journal of Management and Marketing Research an evaluation of the effectiveness of performance management systems on service delivery in the Zimbabwean civil service P. Zvavahera National University of Science and Technology, Zimbabwe ABSTRACT. This study sought to evaluate the effectiveness of the Results Based Management system in improving service delivery in the Zimbabwean civil service. The study was carried out from January 2013 to April 2013, in four Ministries. The methodology employed document analysis, open-ended questions and face to face interviews. The study found that the performance management system was fraught with challenges due to its complexity and non-adherence to its tenets by the employer.
Journal of Management and Marketing Research An evaluation of the effectiveness, page 3 performance management provides more …
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