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ANALYSIS OF CUSTOMERS’ SATISFACTION WITH BANKING

I ANALYSIS OF CUSTOMERS SATISFACTION with BANKING SERVICES: A CASE OF STANDARD CHARTERED BANK, TANZANIA HUSSEIN MOHAMED MKOMA A DISSERTATION SUBMITTED IN PARTIAL FULFILLMENT FOR THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION OF THE OPEN UNIVERSITY OF TANZANIA 2014 ii CERTIFICATION The undersigned certifies that, has read and hereby recommends for acceptance by this research paper titled ANALYSIS of Customers SATISFACTION with BANKING Services: A Case Of Standard Chartered Bank , in partial fulfilment of the requirements for the award of Masters in Business Administration.. Dr. Chacha Matoka (Supervisor) .. Date iii COPYRIGHT This paper should not be reproduced by any means, in full or in part, except for short extract in a fair dealings, for research or private study, critical scholarly review or discourse with an acknowledgement without written permission on the Head of Department of Business Administration and Post Graduate studies

1 CHAPTER ONE 1.0 INTRODUCTION 1.1 Background of the Problem Banking subsector like many other sector is not free from the influence of globalisation. In so far, globalization alongside regulatory, structural and technological factors has caused …

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  Analysis, With, Customer, Satisfaction, Banking, Globalisation, Analysis of customers satisfaction with banking

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