Appointment Types, Scheduling Rules and Definitions ...

Appointment types , Scheduling Rules and Definitions Medical OPS Author(s): Teresa Collins, Joanna Harrison, Shannon Roquemore Quick Reference: N Scope: All Clinical Staff, Communications Center, Office Technicians, Clinic Operations Managers Responsible Director(s): VP of Operations Approval/Date: March 2015 DESCRIPTION: This policy describes Clinica s protocol relating to oversight, timeliness and management of Appointment setting as well as Definitions of Appointment types and Appointment length. PURPOSE: The purpose of this policy is to clarify and identify the guidelines and protocol for patient Appointment setting so to ensure accurate Appointment setting and timeliness of access to care.

care. At minimum, and based on the time of day the request comes in, requests for same day access to care will be met same day via one of the following: In-clinic appointment with the patients PCP In-clinic appointment with a provider other …

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  Rules, Definition, Types, Appointment, Scheduling, Request, Appointment types, Scheduling rules and definitions

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