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Assertive Communication - Veterans Affairs

Information from your Patient Aligned Care Team Assertive Communication What is Assertiveness? Assertiveness is communicating and expressing your thoughts, feelings, and opinions in a way that makes your views and needs clearly understood by others, without putting down their thoughts, feelings, or opinions. Assertiveness is the ability to express our thoughts and feelings openly in an Honest, Appropriate, Respectful and Direct way. It can be HARD to do, but it gets easier with practice. In Assertive Communication both individuals are considered to be equally important.

Four Essential Steps to Assertive Communication . 1. Tell the person what you think about their behavior without accusing them. 2. Tell them how you feel when they behave a certain way. 3. Tell them how their behavior affects you and your relationship with them. 4. Tell them what you would prefer them to do instead. XYZ* Formula for Effective ...

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