Associated Connect

Page 1 of 19 Associated Connect Multi-Factor Authentication and Password Management Guide Page 2 of 19 Table of Contents Portal Access ..3 Associated Connect Portal ..4 Multi-Factor Authentication ..5 Knowledge Based Questions ..5 Security Code Authentication ..5 Mobile Token Installation and Activation ..6 Renaming your OneSpan Account ..10 Using your Mobile Token ..11 Physical Token Registration ..12 Using your Physical Token ..12 Registering and Assigning Tokens (Company Administrator) ..14 De-Registering and un-assigning Tokens (Company Administrator) ..16 Password Management ..18 Associated Connect Password FAQ ..19 Page 3 of 19 Portal Access The Associated Connect portal allows users to access all Associated Connect services through an easy-to-use single sign-in. To access the portal, sign in to Associated Connect directly from Associated Bank s website at or The portal has been divided into three sections: Category Icon Definition Banking Account Details and Services (Includes Account Balances, Account Transfers, ACH Origination, Check Inquiry, Image Search Transaction Activity, Positive Pay, Stop Payments and Wire Transfers.)

From the App Store or Google Play Store, download the OneSpan Mobile Authenticator Application onto your mobile device. After the application installs, the following steps should be completed on a computer to activate your mobile

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