Australian Banking Association Banking Code of Practice

Setting the standards of Practice for banks, their staff and their representatives1 March 2020 ReleaseBanking code of PracticeAustralian Banking AssociationRevised 5 October 2021 Australian Banking Association : Post PO Box H218, Australia Square NSW 1215 Telephone 02 8298 0417 Web Banking code of PracticePublished 12 December 2019 The Australian Banking Association has the active participation of member banks in Australia Our role in societyAustralia s banks play an important role in contributing to the prosperity of the nation s economy, for the benefit of all customers count on us to provide them with a safe place to deposit money, to offer a wide range of options to access Banking and financial services, and to help businesses start and understand that trust is critical to our relationships with customers and that for us to earn that trust, we need to do the right thing.

The Banking Code of Practice (the Code) sets out the standards of practice and service in the Australian banking industry for individual and small business customers, and their guarantors. This version of the Code takes efect from 1 March 2020. The Code provides safeguards and

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