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AWS Support - User Guide
AWS SupportUser GuideAPI Version 2013-04-15 AWS Support user GuideAWS Support : user GuideCopyright 2018 Amazon Web Services, Inc. and/or its affiliates. All rights 's trademarks and trade dress may not be used in connection with any product or service that is not Amazon's, in any mannerthat is likely to cause confusion among customers, or in any manner that disparages or discredits Amazon. All other trademarks notowned by Amazon are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored Support user GuideTable of ContentsGetting Started with AWS Support .. 1 Features of AWS Support Plans .. 1 Case 2 Example: Creating a Case .. 2 Monitoring and Maintaining Your Case .. 5 Case History .. 6 Accessing AWS Support .. 6 AWS Account .. 6 IAM .. 6 AWS Trusted Advisor.
AWS Support User Guide Monitoring and Maintaining Your Case Severity First-Response Time Description / Support Plan General guidance 24 hours You …
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