Transcription of BALANCED SCORECARD STEP-BY-STEP
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BALANCED SCORECARD STEP-BY-STEP
BALANCED SCORECARDSTEP-BY-STEPM aximizing Performance and Maintaining ResultsSecond EditionPaul R. NivenJohn Wiley & Sons, 07/06/06 02:04 PM Page 07/06/06 02:04 PM Page iiBA LANCED 07/06/06 02:04 PM Page 07/06/06 02:04 PM Page iiBALANCED SCORECARDSTEP-BY-STEPM aximizing Performance and Maintaining ResultsSecond EditionPaul R. NivenJohn Wiley & Sons, 07/06/06 02:04 PM Page iiiThis book is printed on acid-free paper. Copyright 2006 by John Wiley & Sons, Inc. All rights by John Wiley & Sons, Inc., Hoboken, New simultaneously in part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the publisher, or authorization through payment of the a
Paul R. Niven is a management consultant and noted speaker on the sub-jects of performance management and the Balanced Scorecard. As both a practitioner and consultant he has developed successful performance management systems for organizations large and small around the globe. His clients include Fortune 500 companies, public sector agencies from
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