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Basic Network Troubleshooting: Tips, Techniques & Tools

Prepared by: DIS APSCN LAN Support Revised: June, 2015 Basic Network Troubleshooting: Tips, Techniques & Tools Basic Network Troubleshooting: Tips, Techniques & Tools 2 Section: Table of Contents Table of Contents Table of Contents _____ 2 Introduction _____ 5 Establish A Baseline _____ 5 What is a Baseline? _____ 5 Why Establish a Baseline? _____ 5 Identify normal vs. abnormal Function _____ 5 Plan For Potential Problems and Future Growth _____ 5 Procedure For Establishing a Baseline _____ 5 Develop and maintain a Site Network Map. _____ 5 Include Details of Logical Connections. _____ 8 Compile a Hardware, Software, and Configuration Inventory ( Network Notebook)_____ 8 Collect Statistical Data for Network _____ 9 Analyze Data and Establish Thresholds _____ 9 Fix Immediate Problems Identified _____ 10 Network Problems Analysis _____ 11 Performance Problems _____ 11 Sources of Network Slowness _____ 11 Duplex and Speed Set

Identify Normal vs. Abnormal Function You can use a baseline analysis, which is an important indicator of overall network health, to identify problems. By monitoring your network over a long period and establishing a baseline, you obtain a useful reference of network traffic during normal operation, which you can then compare to

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