Transcription of Be © er knowledge for safer care - who.int
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Be © er knowledge for safer care - who.int
Be er knowledge for safer care Human factors in Pa ent Safety Review of Topics and Tools Report for Methods and Measures Working Group of WHO Pa ent Safety April 2009 World Health Organization (WHO), 2009 WHO/IER/ 2 World Health Organization (WHO), 2009 WHO/IER/ 3 CONTENTS EXECUTIVE SUMMARY 3 INTRODUCTION 4 FRAMEWORK 8 REVIEW OF TOPICS and TOOLS 10 1. Organizational Safety Culture 10 2. Managers Leadership 12 3. Communication 15 4. Team (structures and processes) 18 5. Team Leadership (supervisors) 25 6. Situation Awareness 27 7. Decision Making 31 8. Stress 33 9. Fatigue 35 10.
Be ©er knowledge for safer care Human Factors in Pa ent Safety Review of Topics and Tools Report for Methods and Measures Working Group of WHO Pa ent Safety
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