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Benchmarking for Improvement - Loughborough …
Statistics in Practice Measuring & Managing 200230 Benchmarking for ImprovementLiz HartDirector of Information Services, Staffordshire University, UKAbstractThis presentation will examine Benchmarking in libraries to achieve Improvement inservices. Libraries can learn a lot from each other and Benchmarking provides astructured framework for making comparisons between organisations. This presentationwill provide a very brief overview of methodologies before progressing to provide somedetailed practical examples of how academic librarians have evaluated and improvedtheir services through Benchmarking .
Benchmarking for Improvement 34 Statistics in Practice – Measuring & Managing 2002 unequivocal and a commitment in writing. They further define clarity of purpose. For example, from the agreement between the
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