Transcription of Between You and Me: Solving Conflict
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Between You and Me: Solving Conflict
Between You and Me: Solving ConflictT raining Leader s Guide 1999 Coastal Training Technologies rights reserved. No part of this publication may be reproduced, stored in a retrieval system, ortransmitted in any form or by any means, electronic, mechanical, photocopying, recording, orotherwise, without the prior written permission of Coastal Training Technologies publication is designed to provide accurate and authoritative information in regard to the subjectmatter. It is sold with the understanding that Coastal Training Technologies Corp. is not engaged in renderinglegal, accounting, or other professional service. If legal advice or other expert assistance is required, theservices of a competent professional should be of ContentsBetween You and Me: Solving ConflictPreparationMaterialsTrainingMate rialsParticipantMaterialsIntroduction.
Role-Play Scenarios—Exercise 15 minutes 21 Active Listening Techniques—Discussion 10 minutes 22 Using the Three Rs of Conflict Management— 10 minutes 23 Exercise from the Book Managing Workplace Conflict Break 10 minutes Show Between You and Me: Solving Conflict Vignettes— 45 minutes* 24 Discussion Posttraining Survey 15 minutes 34
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