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Blue Advantage HMO Quick Reference Guide

Major Characteristics Benefits, Eligibility, Claims Status or Verification Claim Reviews, All Correspondence Prior Authorizations and Referrals Laboratory services Behavioral Health services (Mental Health and Chemical Dependency) Blue Advantage HMO membersmust select a Blue Advantage HMOP rimary Care Physician (PCP). Blue Advantage providers may onlybill for copayments, cost share(coinsurance) and deductibles, whereapplicable. Some services may be self-referredto a Blue Advantage HMO physician orprofessional provider ( annual wellwoman exam, annual routine eye exam)as indicated by the member s benefitplan. To receive benefits, all medical caremust be directed by the selected BlueAdvantage HMO PCP. A PCP referralis required to all Blue Advantage HMOspecialist receive benefits, referrals to out- Eligibility and benefitinformation may be obtainedthrough or aweb vendor of your choice orcall Blue Advantage HMOP rovider Customer Service:1-800-451-0287* Claim Status may beobtained through the AvailityClaim Status Tool or a webvendor of your choice.

under age 20 have an included dental benefit. For more information, refer to the member’s Blue Advantage HMO ID card or call Dental Network of America at 1-800-820-9994. • Providers should refer outpatient lab services to in-network participating Blue Advantage HMO lab providers. • To locate participating labs in the Blue Advantage HMO

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