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Blue Cross and Blue Shield of Illinois Provider Manual ...

blue Cross and blue Shield of Illinois Provider Manual blue Cross Community Health PlansSM. (BCCHPSM). 2022. A Division of Health Care ServiceCorporation, a Mutual Legal Reserve Company, an Independent Licensee of the blue Cross and blue Shield Association Table of Contents Overview .. 3. Key Contact 4. Provider Orientation and Training .. 14. Conflicts of Interest .. 23. Membership Information .. 24. Introduction and Guidelines for Benefits Interpretation .. 27. BCCHP Utilization Management Program .. 30. Benefit Preauthorization and Referral 33. Prior Authorization List .. 35. Timeliness of Decisions and Notifications .. 36. BCCHP Mental Health Mobile Crisis Response 37. Member Complaints, Grievances and 43. Quality Improvement .. 48. Quality Monitoring Activities .. 50. Claim 55. Coordination of Benefits .. 58. Glossary .. 64. blue Cross Community Health Plans Provider Manual Updated December 2021 2.

Blue Cross Community Health Plans Appeals & Grievances P.O. Box 27838, Albuquerque, NM 87125-9705 877-860-2837 866-642-7069 Expedited Appeals: 800 -338 2227 Claims Submission Blue Cross Community Health Plans P.O. Box 3418 c/o Provider Services Scranton, PA. 18505 877-860-2837 855-297-7280 Electronic Claims Submission

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