Book Notes - Peace education

1 Book NotesforDifficult Conversations: How to Discuss What Matters MostStone, D., Patton, B., & Heen, S., 1999 Harvard Negotiation ProjectNotes compiled by Jim ForceThe purpose of these Notes is to provide an in-depth overview of the content of thisexcellent book. difficult Conversations can be purchased online from Penguin Putnam ersations , Chapters < > or articles related to difficult conversations visit the Triad Consulting Web .IntroductionChapter 1: Sort out the Three ConversationsChapter 2 Exploring Each Other s StoriesChapter 3 Disentangle Intent from ImpactChapter 4 Abandon Blame: Map the Contribution SystemChapter 5 Have your Feelings (Or they will have you)Chapter 6 Ground Your IdentityChapter 7 What s Your PurposeChapter 8 Getting StartedChapter 9 Listen from the Inside OutChapter 10 Speak for Yourself with Clarity and PowerChapter 11 Problem-solvingChapter 12 - Putting it all togetherA difficult Conversation ChecklistPreparation Notes for a difficult ConversationIntroductionThe Dilemma of the difficult Conversation: If we avoid the problem, We feel taken advantage of.

1 Book Notes for Difficult Conversations: How to Discuss What Matters Most Stone, D., Patton, B., & Heen, S., 1999 Harvard Negotiation Project Notes compiled by Jim Force

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