Transcription of BOTSWANA PUBLIC SERVICE - United Nations
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BOTSWANA PUBLIC SERVICE - United Nations
BOTSWANA PUBLIC SERVICE . CUSTOMER SERVICE STANDARDS. Inquiries Any submissions, comments or inquiries regarding this Framework should be directed to the following: Postal Address: Directorate of PUBLIC SERVICE Management P Bag 0011. GABORONE. Telephone: 3622600. Fax: 3971293. Email: 1. TABLE OF CONTENTS. FOREWORD .. 3. BOTSWANA PUBLIC SERVICE VISION .. 4. BOTSWANA PUBLIC SERVICE MISSION STATEMENT .. 4. BOTSWANA PUBLIC SERVICE VALUES .. 4. 1. INTRODUCTION .. 5. 2. WHY PERFORMANCE MANAGEMENT SYSTEM (PMS) .. 5. 3. WHY BUSINESS PROCESS REENGINEERING (BPR) .. 6. 4. THE BPR SCOPE OF FRAMEWORK .. 6. 5. BOTSWANA PUBLIC SERVICE GUIDING 6. 6. THE CONSULTATION PROCESS .. 7. 7. THE STANDARDS .. 7. CUSTOMER FOCUS .. 8. INTERNAL FOCUS .. 8. 8. MONITORING OF 8. 9. THE WAY 9. 10. CONCLUSION.
1 Inquiries Any submissions, comments or inquiries regarding this Framework should be directed to the following: Postal Address: Directorate of Public Service Management
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