Transcription of BSBLDR402 Lead effective workplace relationships
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BSBLDR402 Lead effective workplace relationships
Aspire Training & ConsultingvContentsBefore you begin viiTopic 1: Collect, analyse and communicate information and ideas 11A Collect, analyse and share information to improve work performance 21B Communicate ideas and information within a diverse workforce 231C Implement consultation processes within your team 361D Seek out internal and external contributions to concept development 441E Implement processes to ensure that issues raised are resolved promptly 47 Summary52 Learning checkpoint 1: Collect, analyse and communicate information and ideas 53 Topic 2: Develop trust and confidence as a leader 552A Treat all internal and external contacts with integrity, respect and empathy 562B Use the organisation s social, ethical and business standards to develop and maintain effective relationships 672C Gain and maintain the trust and confidence of colleagues, customers and suppliers 722D Adjust interpersonal styles and methods to meet organisation s social and cultural environment 782E Lead and encourage other members of the work team to follow organisational examples 83 Summary88
• government departments and agencies • industry or professional associations, unions and employer bodies • public libraries • literature available from customers, suppliers, competitors and other organisations • directories • your contact network • the internet.
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