Transcription of BSBLDR501 Develop and use emotional intelligence
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BSBLDR501 Develop and use emotional intelligence
Contents Before you begin vii Topic 1: Identify the impact of own emotions on others in the workplace 1. 1A Identify your own emotional strengths and weaknesses 2. 1B Identify personal stressors and own emotional states related to the workplace 6. 1C Develop awareness of own emotional triggers and use this awareness to control emotional responses 13. 1D Model workplace behaviours that demonstrate management of emotions 17. 1E Use self-reflection and feedback from others to improve development of own emotional intelligence 27. Summary 31. Learning checkpoint 1: Identify the impact of own emotions on others in the workplace 32.
Emotional intelligence is widely recognised as the ability of an individual to monitor their own and others’ emotions in a social or work environment, to discriminate among the emotions and to use this information to guide their thinking and actions.
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