Transcription of BSP Manual for Agents - International Air Transport ...
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BSP Manual for Agents - International Air Transport ...
BSP Manual for Agents NewGen ISS Edition 5 Effective 1 September 2021 BSP Manual for Agents NewGen ISS Contents INTRODUCTION .. 3 CHAPTER 1 THE BILLING AND SETTLEMENT PLAN (BSP) .. 4 CHAPTER 2 BSP Agents /AIRLINES RELATIONS (GOVERNANCE) .. 10 CHAPTER 3 TRAVEL AGENT LIFECYCLE .. 13 CHAPTER 4 IATA CUSTOMER PORTAL .. 20 CHAPTER 5 BSPlink .. 27 CHAPTER 6 ELECTRONIC TICKETING .. 30 CHAPTER 7 REFUNDS .. 32 CHAPTER 8 CUSTOMER CARD TRANSACTIONS .. 33 CHAPTER 9 IATA EASYPAY .. 36 CHAPTER 10 ALTERNATIVE TRANSFER METHODS .. 40 CHAPTER 11 AGENCY DEBIT/CREDIT MEMOS AND OTHER ADJUSTMENTS.
The Resolutions (rules) governing the Passenger Agency Programme and BSP are established by the Passenger Agency Conference, and made available in the Travel Agent’s Handbook. The Resolutions also formally establish various governance bodies to enable Agent and Airline consultation at global and local levels. 2.1 Governance Groups
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