Transcription of Building a World-Class Quality Assurance Program
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Building a World-Class Quality Assurance Program
Contact Center QA Guide: Building a World-Class Quality Assurance Program Sponsored by: About DMG Consulting LLC DMG Consulting LLC is the leading analyst firm in the contact center and analytics markets. We are a strategic advisor to companies large and small. Our mission is to help companies build effective contact center and service environments that provide an outstanding customer experience. We achieve this goal by helping our clients leverage technology, process and people to optimize operational efficiency, sales and profits.
Contact center quality assurance (QA) is an ongoing business activity that provides valuable insights into agent, customer and contact center …
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