Transcription of Bureau of Automotive Repair - dca.ca.gov
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Bureau of Automotive Repair - dca.ca.gov
Department of Consumer Affairs Bureau of Automotive Repair Performance Measures Annual Report (2012 2013 Fiscal Year) To ensure stakeholders can review the Bureau s progress in meeting its enforcement goals and targets, we have developed a transparent system of performance measurement. These measures are posted publicly on a quarterly basis. Volume Number of complaints and convictions received. The Bureau had an annual total of 17,131 this fiscal year. Intake Average cycle time from complaint receipt, to the date the complaint was assigned to an investigator. The Bureau has set a target of 7 days for this measure. Q1 Q2 Q3 Q4 Volume 4650 3828 4158 4495 0 1000 2000 3000 4000 5000 Q1 Avg.
Department of Consumer Affairs Bureau of Automotive Repair Performance Measures Annual Report (2012 – 2013 Fiscal Year) To ensure stakeholders can review the Bureau’s progress in meeting its enforcement goals and
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