BUSINESS COMMUNICATION - Pc-Freak

Diploma in BUSINESS Administration Study Manual BUSINESS COMMUNICATION The Association of BUSINESS Executives William House 14 Worple Road Wimbledon London SW19 4DD United Kingdom Tel: + 44(0)20 8879 1973 Fax: + 44(0)20 8946 7153 E-mail: Copyright RRC BUSINESS Training Copyright under licence to ABE from RRC BUSINESS Training All rights reserved No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form, or by any means, electronic, electrostatic, mechanical, photocopied or otherwise, without the express permission in writing from The Association of BUSINESS Executives. abc ABE Diploma in BUSINESS Administration Study Manual BUSINESS COMMUNICATION Contents Study Unit Title Page Syllabus i 1 Principles and Methods of COMMUNICATION 1 Purpose of BUSINESS Communications 2 The COMMUNICATION Process 6 Key Factors for Effective COMMUNICATION 12 The Barriers to Effective COMMUNICATION 15 2 The Basics of Communicating 21 The Importance of Language 22 Non-Verbal COMMUNICATION and Self-Presentation 26 Effective Reading 32 Verbal Skills 34 Listening 36 Effective Note Taking 37 3 Written

business communications. Knowing how an organisation is structured and its type of culture will help you to understand the pattern of communication and even identify the right person with whom to

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