Transcription of Business Exception Management - Vitria
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Business Exception Management - Vitria
Business Exception ManagementDale Skeen, CTO and Founder, Vitria Technology>Exceptions are a painful reality for most companies. Missing customer information, improperly coded order fields, incorrectly allocated inventory, and data mismatches between customer and billing systems are just a few examples of exceptions that can happen in the typical course of Business . When these exceptions divert Business transactions from the normal process path, the results are often labor-intensive offline resolution, long delays, inaccuracies and custom-er dissatisfaction. Everything from order fulfillment to compliance can be impacted when an Exception slows or halts a mission critical process . Exceptions are also a costly reality, and can easily account for over 50% of process -related costs.
Business Exception Management ... flows are part of the “happy path” flows, then each process change to assist in exception ... Leverage Business process ...
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