Transcription of Business Exception Management - Vitria
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Business Exception Management - Vitria
Business Exception ManagementDale Skeen, CTO and Founder, Vitria Technology>Exceptions are a painful reality for most companies. Missing customer information, improperly coded order fields, incorrectly allocated inventory, and data mismatches between customer and billing systems are just a few examples of exceptions that can happen in the typical course of Business . When these exceptions divert Business transactions from the normal process path, the results are often labor-intensive offline resolution, long delays, inaccuracies and custom-er dissatisfaction.
ViTria TEchnoLogy, inc. > BuSinESS ExcEp Tion ManagEMEn 2 ad-hoc exception classification and resolution Unfortunately, these heroic efforts tend to be ad-hoc across workers and situations.
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