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Business Process Framework (eTOM) – Concepts and Principles

TM Forum 2011 Business Process Framework (eTOM) Concepts and Principles release GB921 Concepts and Principles TM Forum Approved Version April, 2011 Business Process Framework (eTOM) Concepts and Principles GB921, Version TM Forum 2011 Page 2 of 71 Notice This material, including documents, code and models, has been through review cycles; however, due to the inherent complexity in the design and implementation of software and systems, no liability is accepted for any errors or omissions or for consequences of any use made of this material. Under no circumstances will the TM Forum be liable for direct or indirect damages or any costs or losses resulting from the use of this specification.

This Release 9.0 of the Business Process Framework builds on previous releases, with updates in three main areas: Process updates affecting the “Billing & Revenue Management” column in Operations, reflecting updates from the separate Revenue Management Team - these are reflected in Addendum D, together with some other changes.

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