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Volume 1 Issue 4 May/June 2002 Reprinted by permission 1 By Jack Phillips and Patti Phillips How to measure the return on your HR investment Using ROI to demonstrate your business impact The demand for HR s accountability through measurement continues to increase. Here, Jack and Patti Phillips provide a comprehensive overview of the ROI process and how it can positively impact the HR community. Patti P. Phillips , is Chairman & CEO of The Chelsea Group, a research and consulting company focused on accountability issues in training, HR, and performance improvement. She s helped organizations around the world implement the ROI process, developed by Jack J. Phillips . Jack J. Phillips , is a recognized expert on measurement and evaluation.
• A pilot group of participants in an HR program is compared with a comparison (control) group not participating in the program to isolate program impact. Volume 1 Issue 4 May/June 2002 – Reprinted by permission 5
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