Transcription of C ISSN: 0740-817X print / 1545-8830 online DOI: 10.1080 ...
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C ISSN: 0740-817X print / 1545-8830 online DOI: 10.1080 ...
IIE Transactions(2008)40,800 819 CopyrightC IIE ISSN: 0740-817X print / 1545-8830 onlineDOI: scheduling in health care : Challengesand opportunitiesDIWAKAR GUPTA1, and BRIAN DENTON21 Graduate Program in Industrial & Systems Engineering, Department of Mechanical Engineering, University of Minnesota,111 Church Street , Minneapolis, MN 55455, USAE-mail: Carolina State University, Edward P. Fitts Department of Industrial & Systems Engineering, 111 Lampe Drive, Raleigh,NC 27695, USAE-mail: August 2006 and accepted December 2007 Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as byhospitals to schedule elective surgeries. Many factors affect the performance of appointment systems including arrival and servicetime variability, patient and provider preferences, available information technology and the experience level of the scheduling addition, a critical bottleneck lies in the application of Industrial Engineering and Operations Research (IE/OR) techniques.
DOI: 10.1080/07408170802165880 Appointment scheduling in health care: Challenges ... Appointment scheduling systems are used by primary and specialty care clinics to manage access to service providers, as well as by ... of efficiency and timely access to health services. Timely ac-
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