Transcription of C4C - Cloud for Customer - SAPSA
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C4C - Cloud for Customer - SAPSA
C4C - Cloud for CustomerSAPSA 2015-11-18 Manu KombanCopyright 2014 Accenture All rights Introduction C4C functionalities Integration overview Cloud setup C4C Development Life Cycle Integration Detailed Lessons learnedCopyright 2014 Accenture All rights Customerrelationshipmanagement(CRM)isamo delformanagingacompany sinteractionswithcurrentandfuturecustome rs. Itinvolvesusingtechnologytoorganize,auto mate,andsynchronizesales,marketing,custo merservice,andtechnicalsupport. ThevarioussubsectionsofCRMare: Marketing Sales SocialMediaInteractions CustomerService&Support ManyCRMvendorsoffersubscription-basedweb tools(cloudcomputing)andsoftwareasaservi ce(SaaS). SomeCRMsystemsareequippedwithmobilecapab ilities,makinginformationaccessibletorem otesalesstaff.(EmpoweringSalesManagers) $18 Bin2012to$ ,with41% Relationship Management (CRM)Copyright 2014 Accenture All rights vsOnPremiseComparisonItemOn PremiseSolutionsCloud SolutionsLocationOn-Premise ServersOff PremisesInfrastructureHeterogeneousHomog enousBusiness ModelCapExOpExOwnershipOwnSubscriptionMa nagementSelfProvider/ VendorTechnology UpdatesCycle in YearsCycle in MonthsPolicy & Compl
C4C - Cloud for Customer SAPSA 2015-11-18 Manu Komban. Copyright © 2014 Accenture All rights reserved. 2 Agenda Introduction
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