Call Center Set Up and Operation Guide - textfiles.com

Part No. P0919436 03 Nortel Networks Call CenterSet Up and Operation Guide2P0919436 03 Nortel Networks Call Center Set Up and Operation GuideCopyright 2002 Nortel NetworksAll rights reserved. information in this document is subject to change without notice. The statements, configurations, technical data, and recommendations in this document are believed to be accurate and reliable, but are presented without express or implied warranty. Users must take full responsibility for their applications of any products specified in this document. The information in this document is proprietary to Nortel Networks NA Inc.

Multimedia Call Center If you have Multimedia Call Center enabled, agents can have multimedia sessions with callers. Callers click an HTML voice button icon to connect to the call center. CallPilot Manager CallPilot Manager is a web-based interface you can use to administer CallPilot and Call Center.

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  Multimedia, Callpilot

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