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CAP Exam - cdn.ymaws.com
| 1 |Effective Fall 2018 CAP Body of KnowledgeCAP ExamBody of KnowledgeThe CAP (Certified Administrative Professional) is an NCCA-accredited professional certification designed for office and administrative professionals. The tasks and responsibilities of those working in administrative professions are as varied and vast as the number of firms employing them. The CAP exam is created using the CAP Body of Knowledge, which is developed by practicing professionals and business educators conducting a job analysis study approximately every five years*. The purpose of the study is to collect qualitative and quantitative data regarding practices conducted by administrative professionals; the resulting data is reflected in the Body of Knowledge to ensure the CAP exam is clear, comprehensive, and reflective of current practices.
DOMAIN TWO: BUSINESS WRITING AND DOCUMENT PRODUCTION Recommended Readings for Business Writing and Document Production Covey, Stephen F. Style Guide for Business and Technical Communication, 5th Edition. Pearson FT Press PTG, 2012. Guffey, M. E., and D. Loewy. Essentials of Business Communication, 10th Edition. South-Western …
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