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Care Navigation: A Competency Framework

Care Navigation: A Competency Framework Health Education England 2016I must go down to the seas again, to the lonely sea and the sky,And all I ask is a tall ship and a star to steer her byJohn Masefield (from Sea Fever, Salt-Water Ballads, 1902)3 Contents1. Introduction 42. Care navigation and why it is important 63. Who provides care navigation? 84. What is the evidence for care navigation? 105. What is the purpose of a Competency Framework ? 126. How the Framework was developed 137. Framework overview 188. Navigating the Competency Framework 199.

‘a person who steers a ship’. Charting stormy uncertain seas requires good navigation – with purpose and direction. Similarly, most people at some point in their life may benefit from ‘navigation’ through encounters with different health services, agencies and professionals, across an often confusing seascape of health, social and

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