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Case Management System (CMS) Users Guide 24 Sep 09

Page 1 of 45 case Management System (CMS) Users Guide 24 Sep 09 This Guide provides detailed CMS user information to facilitate the most efficient use of CMS. CMS is a case Management System used for entering, tracking, resolving and reporting on pay and personnel related cases within the United States Air Force. It was developed to give base-level offices the ability to communicate with all levels of the Air Force to resolve problems with member s computer records that can not be resolved by directly updating the various pay or personnel systems. It also provides a tracking capability that enables all levels (Base, MAJCOM, AFPC, ARPC, NGB, AFRC, AFFSC, DFAS, and Air Staff) to perform Management oversight.

DFAS, and Air Staff) to perform management oversight. Finally, the embedded reporting system, using a central database, can be used to monitor trends in all types of pay and personnel cases. RECENT CHANGES: - 10Nov08 revised para 2.2.2 to …

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