Transcription of Case management: What it is and how it can best be ...
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Case management: What it is and how it can best be ...
1 The King s Fund 2011 Case managementWhat it is and how it can best be implemented Authors Shilpa Ross Natasha Curry Nick Goodwin November 2011 Key messagesn Case management is an established tool in integrating services around the needs of individuals with long-term It is a targeted, community-based and pro-active approach to care that involves case-finding, assessment, care planning, and care The evidence for case management is mixed. However, where it is implemented effectively it has improved the experiences of users and carers, supporting better care outcomes, reducing the utilisation of hospital-based services, and enabling a more cost-effective approach to The following factors are linked to the achievement of successful outcomes:n assigned accountability of an individual or team to the patients being case-managedn clarity about the role of the case managers and support to ensure they have the right clinical and managerial competenciesn accurate case-finding to ensure interventions target patients with defined care needsn appropriate caseloads to ensure that patients are receiving optimum caren a single point of access fo
ongoing programme of individualised care aimed at keeping people well: but in others it refers to an intensive, personalised and time-limited intervention aimed at preventing a specific occurrence or event – usually an emergency hospital admission. In the NHS in England, there is some ambiguity over whether case management should be time-
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