Transcription of CEL 8 (2012) - Guidance on handling and learning …
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CEL 8 (2012) - Guidance on handling and learning …
Abcdefghijklmnopqrstu Chief Nursing Officer, Patients, Public and Health Professions Directorate Ros Moore, RGN RNT BSc (Hons) Nursing, MA, Chief Nursing Officer CEL 8 (2012). 28 March 2012. Dear Colleague Addresses Guidance on handling and learning from Feedback, Comments, For action Concerns and complaints about NHS Health Care Services Chief Executives, NHS. Boards Summary Chief Executives, Special Health Boards Chief Executive, NHS. 1. The Patient Rights (Scotland) Act 20111, which received Royal National Services Scotland Assent on 31 March 2011, raises the focus of patient rights and General Medical responsibilities.
2 Contents Foreword..... 5 Principles for handling feedback, comments, concerns and complaints..... 6
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