Transcription of Certified Healthcare Access Associate Study Guide
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Certified Healthcare Access Associate Study Guide
1 National Association of Healthcare Access Management 2025 M Street, NW, Suite 800 Washington, 20036 Phone: (202) 367-1125 Fax: (202) 367-2125 Email: Web: Copyright 2017 National Association of Healthcare Access Management Certified Healthcare Access Associate Study Guide 2 Certified Healthcare Access Associate Study Guide Dear CHAA Candidate, It is time to make a difference in your career, your workplace and in the industry, and one of the best ways to do this is to become a Certified Healthcare Access Associate (CHAA). The commitment you make to apply, prepare and take the examination demonstrates a well-prepared, highly motivated employee.
Domain I: Patient Access Foundations (44% of Examination) 1) Customer Experience a) Customer Assessment ... Recognize the purpose of benchmark processes to improve outcomes iv) Recommend process and quality improvement initiatives v) Comprehend key performance indicators (KPIs), best practices and dashboards ...
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