Transcription of Chapter 12 Customer Deposits for Utility Services ...
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Chapter 12 Customer Deposits for Utility Services : Disconnecting of Service Rule R12-1. Declaration of public policy. Rule R12-2. Establishment of credit by Customer . Rule R12-3. Reestablishment of service. Rule R12-4. Deposit; amount; receipt; interest. Rule R12-5. Refund of deposit. Rule R12-6. Record of deposit. Rule R12-7. Appeal by applicant or Customer . Rule R12-8. discontinuance of service for nonpayment. Rule R12 - 9. Uniform billing procedure. Rule R12-10. Disconnection of residential Customer 's natural gas service. Rule R12-11. Disconnection of residential Customer 's electric service. Rule R12-12. Definitions. Rule R12-13. Advertising by electric and natural gas utilities. Rule R12-14. Advertising by telephone companies. Rule R12-15. Bill inserts for electric and natural gas utilities.
Rule R12-5. Refund of deposit. (a) Upon discontinuance of service, the utility shall promptly and automatically refund the customer's deposit plus accrued interest, or the balance, if any, in excess of the
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