Transcription of CHAPTER 18: NON-PERFORMING LOANS
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HB-1-3555 18-1 (03-09-16) SPECIAL PN (03-09-16) SPECIAL PN Revised (07-02-18) PN 514 CHAPTER 18: servicing NON-PERFORMING LOANS ACCOUNTS WITH REPAYMENT PROBLEMS 7 CFR INTRODUCTION The servicer is required to employ an experienced and knowledgeable staff, follow accepted industry servicing practices, and maintain a servicing platform that keeps records of all servicing actions. Servicers are fully responsible for complying with this CHAPTER regardless of any sub- servicing arrangements. Appendix 8 of this Handbook outlines the servicer s responsibility to report to the Agency all delinquent LOANS and quarterly portfolio reports through EDI. When a loan becomes past due, the servicer must take prompt and aggressive action to help the borrower bring the account current.
Debt collection efforts may be suspended when applicable laws restrict creditor action to collect a debt or take action. An example that may be a ... in the servicing file supports the borrower’s ability and willingness to pay. Voluntary
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