Chapter 7: Office administration - Progressio

_____Chapter 7: Office administrationCapacity building for local NGOs: A guidance manual for good practice179 Chapter 7: Office OUTLINE OF CHAPTERThis Chapter provides advice and guidance on how to ensure a solidadministrative basefor the organisation. Without this, chaos anddisorder are almost guaranteed. In addition to communicating with thepublic outside the Office (see Chapter 8: Publicity and fundraising),members of the public communicate directly with the Office throughvisits, telephone calls and correspondence. The Chapter provides guidanceon how to make visitors feel welcome and how to establish anappointments system and a telephone message system. It gives some tipsfor sending and receiving letters, and advice on how staff can bestcommunicate internally through memos and Office of the most important administrative systems to establish andmaintain is an efficient filing system.

• They write a letter (or send an email) to the office. This section present some tips for the efficient management of these three types of communication. How to manage office visitors The very nature of NGO work means that the office should be accessible, particularly to the beneficiaries and client groups. Members

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