Transcription of Chapter Operations Management 6 - acornlive.com
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Chapter Operations Management 6 - acornlive.com
1 Operations Management Chapter 6 2 Overview of Operations Management Operations strategy The total pattern of decisions which shape the long-term capabilities of any type of Operations and their contribution to the overall strategy, through the reconciliation of market requirements with Operations resources. ( Definition: Slack and Lewis) Organisations make products or deliver services and do rely heavily upon operational processes to produce effective products and efficiently deliver them on time. Operational functions or departments have the responsibility for the transformational process of converting business inputs staff, materials, machines, money etc, to produce a final product, in a way that adds value to customers creates profit margin. These functions can be critical to gaining competitive advantage for an organisation.
5 Business process re-engineering (BPR) BPR The fundamental redesign of existing business processes to achieve improvements in critical areas such as cost, speed, quality or service.
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