Transcription of Cherwell Introductory User Guide
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Cherwell Introductory User Guide
Cherwell Introductory User Guide Division of Information Technology Charles Sturt University 2 Introduction Cherwell Service Management (also known as CSM or Cherwell ) is an IT Service Management ( itsm ) tool used at Charles Sturt University. It was introduced in November 2017 to replace the ageing LANDesk software. Cherwell delivers incident, change, knowledge and problem management services as well as an online Self Service Portal (Staff Service Centre). This user Guide covers terminology, dashboards and key functions as well as providing instructions for logging incidents and requests in Cherwell . 3 Contents Getting Started .. 4 Terminology .. 4 Licensing .. 4 User Interface Overview .. 5 Dashboards .. 5 Menu Bar .. 6 Toolbar .. 7 Task Pane .. 8 Incident Management and Service Request Processing.
Cherwell Service Management (also known as CSM or Cherwell) is an IT Service Management (ITSM) tool used at Charles Sturt University. It was introduced in November 2017 to replace the ageing LANDesk software. Cherwell delivers incident, change, knowledge and problem management servi ces as well as an online Self Service Portal (Staff Service ...
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