Transcription of Cisco Smart Net Total Care
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Cisco Smart Net Total Care
Page 1 of 11 Controlled Doc. #EDM-120311701 Ver: Modified:11/14/2016 7:21:10 PM Cisco PUBLIC Cisco Smart Net Total Cisco Smart Net Total Care Service Description Contents 1. Overview .. 2 Smart Net Total Care .. 2 Cisco Branded Service .. 2 2. Cisco Responsibilities .. 2 Technical Support .. 2 Online Access .. 3 Software Download .. 3 Returns Material Authorization (RMA) .. 4 Exception Service Levels for Specific Products .. 6 3. Customer Responsibilities .. 8 Cisco assumes that Customer will .. 8 Smart Portal and Software Collection (where available) .. 9 Customers that have purchased the UCS Service Level - Drive Retention Service .. 10 4. Supplemental Glossary of Terms .. 10 Terms/Definitions .. 10 Page 2 of 11 Controlled Doc. #EDM-120311701 Ver: Modified:11/14/2016 7:21:10 PM Cisco PUBLIC Cisco Smart Net Total Smart Net Total Care This document describes Cisco s Smart Net Total Care (SNTC) Device Level Support and Smart Capabilities TAC RMA Software Download (Including Collection Software and Technical Support (TS) Smart Applications where available) (Including Smart Enabled Portal where available) For more detailed information on Cisco Smart Net Total Care, go to Note: This document should be read in conjunction with the following documents also posted at : (1) Glossary of Terms; (2) List of Services Not Covered; and (3) Severity a
Page 4 of 11 Controlled Doc. #EDM-120311701 Ver: 10.0Last Modified:11/14/2016 7:21:10 PM CISCO PUBLIC Cisco Smart Net Total Care.doc contrary contained in this document or the Agreement) at the upgraded level for the licensed Hardware.
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