Transcription of Cisco Smart Net Total Care
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Cisco Smart Net Total Care
Page 1 of 11 Controlled Doc. #EDM-120311701 Ver: Modified:11/14/2016 7:21:10 PM Cisco PUBLIC Cisco Smart Net Total Cisco Smart Net Total Care Service Description Contents 1. Overview .. 2 Smart Net Total Care .. 2 Cisco Branded Service .. 2 2. Cisco Responsibilities .. 2 Technical Support .. 2 Online Access .. 3 Software Download .. 3 Returns Material Authorization (RMA) .. 4 Exception Service Levels for Specific Products .. 6 3. Customer Responsibilities .. 8 Cisco assumes that Customer will .. 8 Smart Portal and Software Collection (where available) .. 9 Customers that have purchased the UCS Service Level - Drive Retention Service .. 10 4. Supplemental Glossary of Terms .. 10 Terms/Definitions .. 10 Page 2 of 11 Controlled Doc. #EDM-120311701 Ver: Modified:11/14/2016 7:21:10 PM Cisco PUBLIC Cisco Smart Net Total Smart Net Total Care This document describes Cisco s Smart Net Total Care (SNTC) Device Level Support and Smart Capabilities TAC RMA Software Download (Including Collection Software and Technical Support (TS) Smart Applications where available) (Including Smart Enabled Portal where available) For more detailed information on Cisco Smart Net Total Care, go to Note: This document should be read in conjunction with the following documents also posted at : (1) Glossary of Terms.
Oct 06, 2021 · This is a web-based user interface to access Smart Net Total Care various reports, compiled ... Onsite with Troubleshooting option: Where available, for Onsite Troubleshooting options, ... customers under a current service maintenance contract for the replacement hardware or participating in
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