Transcription of Citi Program Administrator’s Guide - Citibank
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Citi Program Administrator’s Guide - Citibank
Treasury and Trade SolutionsCiti Commercial CardsCiti Program administrator s GuideNorth America1 citi Program administrator s Guide | Table of ContentsTable of ContentsInstructions .. Information Program Administratorsand Cardholders .. Purpose .. Contact Details Program Management United States Client Account Services .. Program Management Escalation .. Contact Details Cardholder and General Inquiries Customer Service .. Program Management All programs .. Customer Service Best Practices .. 7 Helpdesk/Technical Support .. Entitlements .. Establish Program Entitlements .. Purpose .. Establish Web Support Tools .. CitiManager and CCRS Program administrator Set Up or Deletion .. CCRS User ID Set Up For Non- Program Administrators .. Administration .. Card Issuance .. Purpose .. Applying for a Card .. Card Activation .. Chip & Pin Card Activation (*If Applicable).
4 Citi Program Administrator’s Guide | Contact Information – Program Administrators and Cardholders • Name Changes — Company — Program Administrator
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