Transcription of CITIZEN S CHARTER
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CITIZEN S CHARTER
CITIZEN S CHARTER (updated as of 30 November 2013)ForewordThe Civil Service Commission: Powers and FunctionsVision and MissionPerformance PledgeFeedback and Redress MechanismList of CSC Frontline ServicesList of CSC-Central Office Frontline ServicesList of CSC-Regional Office Frontline ServicesFeedback FormDirectoryFormsiiivviiixx111735737485 iiiService quality is tested, gauged and determined, to a large measure, at the frontline desk. Perceptions are created at the frontlines. Images are built at the frontlines. It is for these reasons that the Civil Service Commission (CSC) has long placed premium on improving frontline service delivery by initiating courtesy campaigns, conducting training programs on basic client satisfaction, among a number of initiatives.
needs such as the differently-abled, pregnant women, and senior citizens; and Empowering the public through 24/7 access to information on our policies, programs, activities and services through our website (www.csc.gov.ph [for RO/FO website, please check Directory on page 72]). All these we pledge, because YOU deserve no less. ix
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