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CITIZEN S CHARTER - Civil Service Commission

CITIZEN S CHARTER (updated as of 30 November 2013)ForewordThe Civil Service Commission : Powers and FunctionsVision and MissionPerformance PledgeFeedback and Redress MechanismList of CSC Frontline ServicesList of CSC-Central Office Frontline ServicesList of CSC-Regional Office Frontline ServicesFeedback FormDirectoryFormsiiivviiixx111735737485 iiiService quality is tested, gauged and determined, to a large measure, at the frontline desk. Perceptions are created at the frontlines. Images are built at the frontlines. It is for these reasons that the Civil Service Commission (CSC) has long placed premium on improving frontline Service delivery by initiating courtesy campaigns, conducting training programs on basic client satisfaction, among a number of initiatives.

v Composition of the Civil serviCe Commission The Commission en banc is composed of a Chairperson and two Commissioners who are appointed by the President of the Philippines with the consent of the Commission on Appointments for a term of …

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